About us

Refaire is an AI technician platform for physical products that helps brands and OEMs diagnose, troubleshoot, and resolve customer issues at scale. The company uses a customer’s smartphone camera, along with vision and voice, to see what the customer sees, identify faults in real time, and guide them through the next best steps. It is designed to support the full product lifecycle, including sales assistance, installation guidance, after-sale support, repair, technician training, warranty validation, and quality assurance.

Refaire turns scattered product knowledge from manuals, specs, CAD files, videos, and expert know-how into a private, multimodal knowledge bank. Its AI technician can learn from existing documentation and from the fixes your team already knows, then use that knowledge to help customers choose the right product or part, reduce wrong-fit returns, and improve first-contact resolution.

The platform is built to work with a company’s existing operations and can connect through a website, support flow, CRM, and ERP via API and integrations. It is intended to deploy quickly, with minimal lift from the customer’s team, and can be customized and scenario-tested before going live.

Refaire is built for enterprise use and emphasizes secure data handling and ownership of knowledge. Every interaction feeds back into the customer’s private knowledge bank, which the customer owns and can export. The platform is positioned to help companies reduce support costs, lower technician dispatches, and improve customer satisfaction while serving customers in every language, around the clock.